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'Pick-up' Available on Auckland Orders
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frequently asked questions

Let’s see if we can help answer some of your queries… 


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XMAS ORDER CUT OFF DATES
She’s been a busy year! And no doubt like you – we could do with a good break! We’ll be clocking off for some family time and sunshine – here’s hoping!Our manufactures and suppliers will be too, so if you have any requirements pre Christmas, here are our order cut off dates…

Roofing Material Supply:

  • Last Orders: 14th December 2023
  • Last Day for Deliveries: 19th December 2023
  • Last Day for Pick Up & Collection – 20th December 2023
  • Re-Opening: 16th January 2024 

From the team here at Roof Crowd – have a safe and happy holiday!



How do I track my order?

Following your order confirmation we will email you with the anticipated and or proposed delivery timeframe. On the day of the proposed delivery you will typically get a phone call from our freight partner giving you an ETA of arrival, providing you supplied a best contact number when you placed your order. If the proposed delivery timeframe does not suit you – please give me a call or email me and we can make alternative arrangements.



My order has not yet been delivered?

Check your order confirmation for the proposed delivery date. On the day of the proposed delivery you will typically get a phone call from our freight partner giving you an ETA of arrival, providing you supplied a best contact number when you placed your order. Can’t find your proposed delivery date or still not sure? Give us a call and we’ll help you track it down.



Can I pick up my order

Most of our products are proudly manufactured here in NZ up and down the country – there may be some instances where it is possible to arrange for pick up, but in the most part it will be easiest for you to have it delivered directly to your site.  Contact us to discuss your preferred options and we’ll see what we can work out, but rest assured here at Roof Crowd we offer great set-price delivery fees with excellent freight partners the length and breadth of Aotearoa.



I need to return my order

As per our terms of trade confirmed with your order there are no returns on roofing profiles & or any made to measure items offered in our range. However if you are quick it may be possible to cancel your order… Cancellations can typically be made up to 3 days from the day of order, but this is not guaranteed. This is due in the most part to products being made to measure. Have a problem? Call us and we’ll see what if anything can be done.



I can’t find the product that I’m after on your website

Drop us a quick line about what you are after or give Mark a call on 0800 880 840 and we can see if we can sort you out



I’d like to make an order but I’m not 100% sure it’s what I need

We are more than happy to answer your questions to help make sure you are getting what you are after. Call or email us and we’ll help you get to the bottom of it so that you can order with confidence!



I need to change my order

Many of our products are made to measure, you’ll need to call me ASAP to see if we can have it changed, but please note that as per our terms there are no returns on roofing profiles & or any made to measure items offered in our range. Generally speaking if it is within 3 days of your order being placed you may be in luck, however if manufacturing of your order has already commenced it is unlikely that it can be changed. We should be able to help you out with changes to non-custom products so please get in touch.



I need to add to my order

Sure thing – give me a call and we can see if we can coordinate it to be delivered with your initial order. Depending what you are needing to add we could look to hold your order until your additional items are ready and ship it all together, or ship it in two parts. Additional freight costs may be incurred.



I need to reschedule my free quote meeting/appointment

Give me a call or email and we’ll do our best to accommodate your needs




What are the requirements to maintain my warranty conditions
Selecting the correct COLORSTEEL® product for your environment is an essential step in ensuring a valid warranty. Your property’s environmental category is a classification of the harshness or severity of the environment it’s in. COLORSTEEL® categorise this, by describing the surrounding environment as:
Moderate
Severe
Very severe
Extremely severe
A number of factors can contribute to the environmental category, but the most significant consideration is how close the property is to the coast.
To view the COLORSTEEL® guide to which products are appropriate for which environmental category and the corresponding warranty click here
For further detail on individual product warranty info, download the product brochure on the product page or contact Mark for more information


Can I choose alternative colours?

We aim to offer a core range of popular colours and finishes. However we also know that sometimes you might want something a little bit different – to stand out of the crowd and to suit your taste or styling… In this case we are happy to help you find what you are after. Please contact Mark to discuss your project and he will happily assist you in making a Customer Order so you can get just what you are looking for. 

We can offer both Matte and Standard Colour Range from Colour steel. 

With our TRS Interlocking Wall Cladding we can offer Copper, Stainless Steel, Titanium Zinc, Aluminium, or colours from the Vitor+, Vitor+ZX or LUX range. 

Custom orders will be subject to specific product pricing and will be quoted for as part of your enquiry. We look forward to discussing your exciting project with you!



How do I measure and calculate my flashing requirements?



What areas/locations do you provide your roofing services?

We provide roofing services Auckland wide (see map on about us page). Our products are available for nationwide sales and delivery.

Still can’t find the info that you are after, get in touch – we’ll look forward to helping you out.

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